The Department of Manpower (JTM) is entrusted to supply a trained skilled workforce. With that in mind, we promise:-
- Issue admission offers for long-term courses at ILJTM at least three (3) weeks before the course starts.
| CUSTOMER CHARTER ACHIEVEMENT STATUS (APRIL) YEAR 2023 | |||||||
|
No. |
Customer Charter |
Session |
Application open date |
Application closing date |
Offer Promotion Date |
Date of registration |
Achievement |
|
1.
|
Issuing admission offers for long-term courses at ILJTM no later than three (3) weeks before the course starts (Training Management Department) |
2/2021 | 22 Feb 2021 | 26 Apr 2021 | 10 Jun 2021 | 25 Julai & 26 Jul 2021 (Pendaftaran Pelajar Baharu Sesi 2/2021) |
100% |
2. Ensure that ILJTM students are certified to be eligible for certificate/diploma within two (2) months after the end of the training session.
| CUSTOMER CHARTER ACHIEVEMENT STATUS (APRIL) YEAR 2023 | ||||
|---|---|---|---|---|
| No. | Customer Charter | Number Received | Number Processed and completed | Achievement Percentage |
| 1 | Ensure that ILJTM students are confirmed eligible to be awarded a certificate/diploma within two (2) months after the end of the training session. | 10,320 | 10,320 | 100% |
3. To settle all claims for payment bills within 7 days from the date of receipt of complete documents.
| CUSTOMER CHARTER ACHIEVEMENT STATUS (APRIL) YEAR 2023 | ||||
|---|---|---|---|---|
| No. | Customer Charter | Number Received | Number Processed and completed | Achievement Percentage |
| 1 | Clarifying all claims for payment bills within 7 days from the date of receipt of complete documents. (Finance Branch) | 89 | 89 | 100.00% |
4. Confirm receipt of complaint within 24 hours and respond to complaints within 7 working days.
| CUSTOMER CHARTER ACHIEVEMENT STATUS (APRIL) YEAR 2023 | |||||
|---|---|---|---|---|---|
| No. | Customer Charter | Month | Number Received | Number Processed and completed | Achievement Percentage |
| 1 | Confirm receipt of complaints within 24 hours and give feedback to complaints within 7 working days. | April 2023 | 13 | 13 | 100% |
5. Ensure that every customer who deals at the counter will be treated within 15 minutes.
| CUSTOMER CHARTER ACHIEVEMENT STATUS (APRIL) YEAR 2023 | |||||
|---|---|---|---|---|---|
| No. | Customer Charter | Month | Number of Received (Calls) | Number Received (Counter) | Total Amount |
| 1 | Ensuring that every customer dealing at the counter will be served within 15 minutes. | April 2023 | 904 | 187 | 1091 |