Client charter & Achievements

Manpower Department is obliged to produce trained skilled workforce. In ensuring this, our promises are as follows:

1. All entry applications to ILJTMs will be open continuously and the recruitment process will be held 2 times a year.

CLIENT CHARTER ACHIEVEMENTS ( JANUARY~FEBRUARY ) 2013
No.	Client Charter	Nos. of received	Nos. in process and settled	Achievement Percentage
1	All entry applications to ILJTMs will be open continuously and the recruitment process will be held 2 times a year. (Training Management Division)	ADTEC: 2,278	Done.	-
		JMTI: 1,195		-
		ILP: 3,775		-
		ILJTM: 7248		-

2. Result status can be checked within 3 weeks before the training started.

CLIENT CHARTER ACHIEVEMENTS ( JANUARY~FEBRUARY ) 2013
No.	Client Charter	Nos. of received	Nos. in process and settled	Achievement Percentage
2	Result status can be checked within 3 weeks before the training started. (Training Management Division)	5359	telah diproses dan surat tawaran telah dikelurkan pada 4 Jun 2012	-

3. Allowances will be paid to qualified students latest on 10th of the following month.

CLIENT CHARTER ACHIEVEMENTS ( JANUARY~FEBRUARY ) 2013
No.	Client Charter	Nos. of received	Nos. in process and settled	Achievement Percentage
3	Allowances will be paid to qualified students latest on 10th of the following month. (Finance Branch)	21,368	21,368	100%

4. All claims including bill payments will be settled within 14 days.

CLIENT CHARTER ACHIEVEMENTS (JANUARY~FEBRUARY ) 2013
No.	Client Charter	Nos. of received	Nos. in process and settled	Achievement Percentage
4	All claims including bill payments will be settled within 14 days. (Finance Branch)	2,504	2,501	99.88%

5. All queries and complaints will be response within 3 days.

CLIENT CHARTER ACHIEVEMENTS (UNTIL FEBRUARY ) 2013
No.	Client Charter	Month	Nos. of received	Nos. in process and settled	Achievement Percentage
5	All queries and complaints will be response within 3 days. (Training Management Division & Finance Branch)	Until January 2013	641	641	100%