1. Issuing offers of admission for long-term courses at ILJTM no later than three (3) weeks before the course starts.
| CUSTOMER CHARTER ACHIEVEMENT STATUS (APRIL) YEAR 2023 | |||||||
|
No. |
Customer Charter |
Session |
Application open date |
Application closing date |
Offer Promotion Date |
Date of registration |
Achievement |
|
1.
|
Issuing offers of admission for long-term courses no later than three (3) weeks before the course starts; (Training Management Department) |
Sesi 1/2023 | 30 October 2022 | 28 November 2022 | 19 December 2022 | 7 February 2023 (New Student Registration Session 1/2023) |
100% |
2. Ensure that ILJTM students are confirmed eligible to be awarded a certificate/diploma within two (2) months after the end of the training session.
| CUSTOMER CHARTER ACHIEVEMENT STATUS (APRIL) YEAR 2023 | ||||
|---|---|---|---|---|
| No. | Customer Charter | Number Received | Number Processed and completed | Achievement |
| 1 | Ensure that ILJTM students are confirmed eligible to be awarded a certificate or diploma based on the decision of the committee within eight (8) weeks after the end of the training session for the semester; | 0 | 0 | 0% |
3. Clarifying all claims for payment bills within 7 days from the date of receipt of complete documents.
| CUSTOMER CHARTER ACHIEVEMENT STATUS (APRIL) YEAR 2023 | ||||
|---|---|---|---|---|
| No. | Customer Charter | Number Received | Number Processed and completed | Achievement |
| 1 | Clarifying all claims for payment bills within 7 days from the date of receipt of complete documents. (Finance Branch) | 0 | 0 | 0.00% |
4. Confirm receipt of complaints within 24 hours and respond to complaints within 7 working days.
| CUSTOMER CHARTER ACHIEVEMENT STATUS (APRIL) YEAR 2023 | |||||
|---|---|---|---|---|---|
| No. | Customer Charter | Month | Number Received | Number Processed and completed | Achievement |
| 1 |
All complaints are dealt with within fifteen (15) working days from the date the complaint is received and seven (7) working days from the period of receiving information from the third party. |
April 2023 | 0 | 0 | 0% |
5.Ensuring that every customer dealing at the counter will be served within 15 minutes.
| CUSTOMER CHARTER ACHIEVEMENT STATUS (APRIL) YEAR 2023 | |||||
|---|---|---|---|---|---|
| No. | Customer Charter | Month | Number of Received (Calls) | Number Received (Counter) | Total |
| 1 | Ensuring that every customer dealing at the counter will be served within 15 minutes. | April 2023 | 0 | 0 | 0 |